Those wonderful folks who bring you Delta Airlines have struck another blow for clumsy inept public relations by the recent to-do about charging soldiers returning from Afghanistan $2800 in excess baggage charges. It isn't enough that these soldiers have undergone the trauma of service in that hellhole, but then they have to be soaked by "America's favorite airline". I read in the "Huffington Post" that Delta made 3.7 billion in ancillary revenue in 2010 for food, drink and baggage--a very nice profit center, I would say.
34 soldiers were charge the $2800.00. A Sgt. Robert O'Hair did a Youtube interview and told of his charge of $200.00 for the fourth bag---his weapons case.
Delta better smarten up and allow airport reservation personnel to have some freedom to exert common sense. Probably most of that personnel have a thick procedural guide book spelling out the operating procedure, and the personnel are probably scared shitless to violate its sacred principles. Common sense and decency should still dictate action on the spot.
How to make friends and influence business, the Delta way. Not the right way.
Morons. You have hit the problem squarely, lack of common sense.
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